Privacy Policy

Last updated: 19 May 2025

This Privacy Policy outlines how Tas Care Disability Support Inc, ABN:57 767 126 506 , trading as Tascare Disability Support, collects, uses, discloses, and protects your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing our website (tascare.org.au) or using our services, you agree to the terms of this policy.

1. Who We Are

  • Holding Company: Tas Care Disability Support Inc
  • Trading Name: Tascare Disability Support

We provide independent support services to NDIS participants and older Australians on Home Care Packages.

2. What Information We Collect

We may collect personal and sensitive information including:

  • Full name, address, date of birth
  • Contact details (phone, email)
  • Emergency contacts
  • NDIS number or Home Care Package details
  • Health-related information (with consent)
  • Payment and billing details
  • Feedback, complaints, and service history

 

3. How We Collect Information

We collect information:

  • Directly from you (via forms, phone calls, emails)
  • Through our website or online contact forms
  • From your authorised representatives (e.g., family, plan managers)
  • From third parties with your consent (e.g., NDIS, HCP providers)

 

4. Why We Collect Your Information

We collect your information to:

  • Deliver support services
  • Manage bookings and service agreements
  • Communicate with you
  • Invoice and receive payments
  • Meet our legal and funding obligations (e.g., NDIS, Home Care Package guidelines)
  • Improve our services

 

5. Disclosure of Your Information

We may share your information with:

  • Your authorised representatives
  • NDIS or aged care package providers
  • Plan managers or coordinators
  • Government agencies (where required by law)
  • Our staff and contractors (under confidentiality agreements)

We will never sell or rent your information to third parties.

 

6. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access.

  • Paper records are securely stored
  • Digital records are encrypted and password protected
  • Access is limited to authorised personnel only

 

7. Accessing and Correcting Your Information

You may request access to the personal information we hold about you and ask for it to be corrected if inaccurate. To do so, contact us using the details below.

 

8. Website Privacy and Cookies

Our website (tascare.org.au) may use cookies to enhance your experience. We do not use cookies to track personal information. By using the site, you consent to our use of cookies.

 

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

 

10. Contact Us

If you have any questions, concerns, or requests about your privacy or this policy, please contact:

Tas Care Disability Support Inc

Email: hello@tascare.org.au

Phone: 0468 840 760

Website: www.tascare.org.au